Refund policy
Returns
We want you to be completely satisfied with your purchase.
You may return eligible items within 30 days of delivery for a refund or exchange.
To qualify for a return, items must be:
- Unused and in their original condition
- Returned with all original packaging
- Free from damage caused by misuse or normal wear
Non-Returnable Items
The following items cannot be returned:
- Items showing signs of use or damage
- Products missing original packaging
- Clearance or final sale items (if applicable)
Return Process
To request a return, please contact us at support@gearashop.com with your order number and the reason for your return.
Once your request is approved, we'll provide return instructions.
Refunds
After we receive and inspect your returned item, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was received.
- The item arrived damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@gearashop.com