Refund policy

REFUND & RETURN POLICY

Last Updated: July 21, 2026

We want you to be satisfied with your purchase from GEARASHOP. If something isn't right, we're here to help.

30-DAY RETURN POLICY

Eligible items may be returned within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned with all original packaging and included accessories
• Free from damage, alteration, or signs of wear caused after delivery

Items that do not meet these requirements may not be eligible for a refund.

HOW TO START A RETURN

Before sending any item back, please contact us at:

support@gearashop.com

Please include:

• Your order number
• The item you would like to return
• A brief description of the reason for the return

We will review your request and provide return instructions, including where to send the item.

Please do not send a return without contacting us first.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns, including returns due to preference, fit, or change of mind.

GEARASHOP will cover reasonable return shipping costs when:

• We sent you the wrong item
• The item arrived damaged
• The item arrived defective

Original shipping charges, if any, are non-refundable unless the return is due to an error by GEARASHOP or as otherwise required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@gearashop.com.

Please include:

• Your order number
• A description of the problem
• Clear photos of the item and packaging, when applicable

We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.

REFUNDS

Once your returned item is received, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

After a refund is issued, it typically takes approximately 5–10 business days to appear in your account, depending on your bank, credit card company, or payment provider.

GEARASHOP does not control the processing time of your financial institution after a refund has been issued.

EXCHANGES

If you would like to exchange an eligible item, please contact us at support@gearashop.com.

Exchange availability depends on current inventory.

We will provide instructions based on the item and availability.

NON-RETURNABLE ITEMS

The following items may not be eligible for return:

• Items that have been used, worn, altered, or damaged after delivery
• Items missing original packaging, accessories, or components
• Final-sale or clearance items clearly identified as non-returnable at the time of purchase
• Gift cards, if offered

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at support@gearashop.com.

We will make reasonable efforts to accommodate your request.

However, once an order has been processed or shipped, we may be unable to cancel or modify it. You may request a return after delivery in accordance with this policy.

RETURN ADDRESS

Please contact GEARASHOP before returning an item.

We will provide the appropriate return instructions and return address for your order.

Do not send returns to an address without receiving return instructions from us first.

If you have questions about a return, refund, exchange, or damaged order, please contact:

GEARASHOP

Email: support@gearashop.com

Phone: (919) 589-2992

Mailing Address:
445 Heritage Village Ln
Apex, NC 27502
United States